Saqib Mughal

Case Studies

Designing intelligent, scalable solutions where AI meets enterprise needs.

Explore my UX case studies focused on AI-driven, enterprise, and data-rich experiences. See how I solve complex challenges by designing intelligent, scalable solutions that improve workflows and deliver business impact. Click any project to learn more about my process and results.

Salesforce Search Manager

Einstein Search is Salesforce’s AI-powered search designed to help users find relevant information faster and more intuitively. Search Manager is the no-code interface that empowers admins to configure and fine-tune Einstein search experience. Since launch, over 10,000 organizations have used Search Manager to deliver smarter, more relevant search across Salesforce.

Made Search Architecture
Intuitive for Admins

Connected Admins &
Employees for Impact

Since launch 10K+ orgs
onboarded and growing

Salesforce Einstein Generative Search Answer

Built from the Ground Up: Designed Generative Search Answers for AI-Powered Support. Einstein Search Answers uses generative AI to detect question-based queries and generate answers from Salesforce Knowledge and external sources—helping users quickly access accurate, context-aware information.

Faster Issue Resolution for
Service Agents

Unified Knowledge from
Unstructured Data

Empowered End-User
Self-Service

Salesforce Search to Agentforce:
A Unified AI Flow

With over 20M natural language queries each month, users increasingly expect to start their journey in Search and complete it in a conversational flow. In close collaboration with Copilot designers, I helped shape a connected experience that bridges Einstein Search with Copilot—removing entry-point friction and enabling users to move seamlessly from intent to action through AI.

Seamless Transition from
Search to Conversation

Increased Adoption of AI
Features

Reduced Time-to-Resolution
Across Workflows

Flexible Getaway Booking

I redesigned Interval’s booking experience to support short-getaway vacations and boost revenue. The new UX adapts to both traveler types: destination-first users see options starting with location, nights, and check-in; date-first users start with check-in, nights, then destination. This dual-path flow simplified complex inventory rules and empowered users to book the way they plan—driving adoption and unlocking new revenue streams.

Modernized a complex legacy system into a simple, user-first experience.

Enabled short stays, unlocking new revenue and user flexibility.

Unified experience for how users plan trips: by date or place.

Healthcare “Bill to Patient”
Mobile App

Designed a mobile billing app for Mednax physicians that replaced the outdated desktop system requiring bill submission during breaks or end of day without alerts or tracking. By collaborating closely with physicians and technical teams, I simplified complex billing rules and health-related billing requirements to deliver a seamless, real-time billing experience. This UX solution enabled timely bill submission with notifications, allowing physicians to focus more on patient care while ensuring continuous revenue flow.