I’m Saqib Mughal, a Lead UX Product Designer specializing in human-centered solutions for AI-powered, enterprise-scale products. >I’ve helped global companies like Salesforce and Marriott Vacations Worldwide design strategic features that drive measurable growth align with business vision, and turn complex systems into intuitive, high-impact experiences.
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Built Salesforce Einstein Search Config Tool from scratch to streamline complex enterprise workflows.
Designed Salesforce Generative Search Answer to deliver instant, AI-powered support responses.
Unified Einstein Search and Copilot into a single, seamless productivity-driven experience..
Built from the Ground Up: Designed Generative Search Answers for AI-Powered Support. Einstein Search Answers uses generative AI to detect question-based queries and generate answers from Salesforce Knowledge and external sources—helping users quickly access accurate, context-aware information.
Faster Issue Resolution for
Service Agents
Unified Knowledge from
Unstructured Data
Empowered End-User
Self-Service
With over 20M natural language queries each month, users increasingly expect to start their journey in Search and complete it in a conversational flow. In close collaboration with Copilot designers, I helped shape a connected experience that bridges Einstein Search with Copilot—removing entry-point friction and enabling users to move seamlessly from intent to action through AI.
Seamless Transition from
Search to Conversation
Increased Adoption of AI
Features
Reduced Time-to-Resolution
Across Workflows
I design with impact in mind — aligning user needs with business goals to drive adoption, retention, and revenue.
Partnered with AI and data teams to integrate intelligent features like intent prediction, summarization, and natural language search into enterprise workflows.
Specialize in simplifying complex enterprise tools — from search and billing to booking flows — across web, mobile, and responsive platforms.
Fluent in the language of PMs, engineers, and execs. I bridge communication gaps and keep teams user-focused without losing speed.
Certified in UX Design & Agile Methodology
© 2025 Saqib Mughal — All rights reserved
Saqib Mughal
